HIGHTAIL OPEN TEXT UPDATE
If you’ve signed up for a Pro or Teams plan in Hightail, the credit card that you have processed your initial payment for your plan will continue to be charged unless you update your credit card details.Ĭredit card charges will show up as “Hightail - OpenText” on your statement, and will recur monthly or annually depending on the payment schedule you have selected at the time of sign up. Thanks.How will my credit card be charged for my Hightail account?
HIGHTAIL OPEN TEXT FREE
Will this new acquisition solve these issues? Feel free to email me directly with a response. Don’t lose a good and long-term customer. It was what the company was founded upon. I ask, again, to please make this portion of Hightail easier to use. The system does not track email addresses by the email addressee’s name! This is an awful aspect of what used to be a relatively easy system to use. Also, there is no correlation between entering a name and have the email address appear. The current issues I have with the file-sending aspect of Hightail are the inability to access and alter the address book and the lack of prompting email addresses when the first few letter/numbers of an email address are entered. I have mentioned this to a number of customer service persons, with small alterations occurring at times. That said, over the years, I have actually noticed a decline in the quality of service for which I originally signed up. That was the only service that Hightail offered originally. I use Hightail exclusively to send large files and do not utilize any of the other services that are offered.
We’re looking forward to our new collaboration and Hightail will continue to help teams #createbetter. We still have a product roadmap and we are continuing to prioritize fixing bugs and designing new features, along with building new integrations with OpenText. Will you continue to address product feedback and release new features? We love that teams have embraced Hightail as a technology solution and a verb! While you might see a change to our logo, we do plan to keep Hightail in our name (at least for the foreseeable future).ģ. I’ve finally gotten my team using the term Hightail it when we talk about sending files and sharing projects. Billing for subscriptions paid for by credit card will continue to show Hightail as the vendor until further notice.Ģ. This includes pricing, which will remain unchanged for current account holders. We are committed to maintaining the same level of support and service we offered to our customers prior to the acquisition. Nothing will change with your existing Hightail Pro, Teams or Business account. How will this impact my current Hightail account? Here are a few that we’ve already been hearing:ġ.
We know that this news may leave our many loyal customers with questions, which we want to be sure to address. Barrenechea, OpenText Vice Chairman, CEO and CTO
I am excited about expanding Hightail capabilities as well as integrating Hightail into OpenText Content Suite, Documentum, Core, and Media Management, allowing our customers to seamlessly and securely collaborate with external trading partners and vendors.” “The acquisition of Hightail underscores our commitment to delivering differentiated content solutions in the cloud that enable marketers and creative professionals to share, produce, and securely collaborate on digital content. Additionally, future integrations with OpenText products will add value and help customers who need to collaborate on multimedia files with both internal and external teams. Now, with OpenText, this acquisition marks the opportunity to continue to build Hightail’s vision for creative collaboration with more resources than we would have as an independent business. Over the past three years, since the release of Hightail’s creative collaboration features (Hightail Spaces), we’ve designed an approachable, intuitive product that helps marketing and creative teams work better together. This news opens many new doors for Hightail and our customers. In February, we announced the exciting news that Hightail was acquired by OpenText™, a global leader in Enterprise Information Management (EIM).
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